Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer
Competitive salary
Paid vacation/holidays/sick time - 15 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Extensive product and on the job/cross training opportunities With outstanding resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Check us out:
What will you do
The Customer Business Manager is part of our Building Technologies & Solutions business with Johnson Controls. This position will be working onsite at a local customer location managing the day to day operations of their facilities. Oversee the contract, supervise employees, strategic partner with the executives of our client on projects and spend. Ideal candidate will be a seasoned professional with strong knowledge of the HVAC industry. Experience in facilities or any type of management role. This is a technical lead and business manager position responsible for contract execution and financial objectives of high tech Operations & Maintenance business with multiple Support Services. Leads assigned staff on individual contracts or a group of smaller contracts typically up to $5.0M in size. Meets contractual obligations and customer satisfaction objectives. Analyzes facility management business to identify & communicate to the business, potential cost reduction opportunities and additional Facility Management offerings.
How you will do it
Leads an operational team to provide the service offerings to assigned account(s) for the purpose of delivering optimized workplace environments, and manages the real estate/facility management budgets for customer.
Responsible for meeting customer satisfaction objectives and ensuring account team meets procedural requirements for compliance with business delivery, quality, safety, human resources and health standards.
Develops and maintains close working relationships with customers, to identify & communicate potential cost reduction opportunities and additional operational enhancements.
Develops account expansion plans and pull-through of additional JCI offerings leveraging purchasing, supplier programs and System Products offerings.
Partners with JCI sales and ops management teams.
Participates in contract renewal efforts and promotes expansion of contract scope.
What we look for
Required
Bachelor’s Degree in Business, Engineering or similar or ten years’ experience in a Facility’s Managers position
Five years of HVAC/Facilities experience/or a parallel industry
Must have the mentality to: Identify: process improvement opportunities, Plan: develop action plan for change, Implement: the change and Check: use data to analyze the results of the change and how it impacted the customer quarterly, and yearly.
Ability to work around the customer’s Key Process Indicators (KPI’s) and think strategically for long and short term process improvements that will improve on safety, reliability and energy costs
Two years of management leadership experience
Technical ability to program and develop graphic display of controls
Demonstrated ability to communicate effectively with internal and external customers
Operations knowledge of disciplines in Engineering, sales and manufacturing.
Advance MS Office computer skills, Excel, PP, process improvement software, etc.
Preferred
MS Degree
Six Sigma, ISO 9000, Benchmarking, Lean Thinking, certification or training
Ten plus years of experience in the HVAC industry
Five years of management leadership experience
Contracts and negotiation experience
Knowledge of government contracting
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