Job Description
We are looking for a dedicated HRIS Analyst to join our team on a contract basis in Portland, Oregon. In this role, you will provide essential support to employees by addressing payroll and HR-related concerns, ensuring accurate issue resolution, and delivering exceptional service. This position offers an opportunity to contribute to a community based organization while utilizing your expertise in payroll systems and data analysis. Having WorkDay or implementation support experience will make you a successful candidate in this role!
Responsibilities:
• Prioritize and manage incoming support tickets related to payroll and HR inquiries.
• Investigate and resolve employee-submitted issues while ensuring accuracy and thoroughness.
• Address payroll discrepancies, including W-2 concerns and issues involving multiple payroll systems.
• Deliver empathetic and attentive customer service, especially in sensitive situations.
• Collaborate with HR and payroll teams to escalate and resolve complex cases.
• Maintain detailed documentation of resolutions and updates within the ticketing system.
• Provide specialized support for union employees, considering unique contract or pay-specific needs.
• Utilize data analysis skills to identify trends and improve payroll processes.
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