Job Description
Job Summary: Embark on a rewarding journey as a Front Desk Guest Service Agent, where you'll serve as the welcoming face of our hotel, setting the tone for our guests' entire experience. From the moment they step through our doors, you'll have the opportunity to create lasting impressions that foster guest loyalty. Your exceptional communication skills and unwavering commitment to providing outstanding service will shine as you address guests' questions, fulfill their requests, and resolve any concerns with promptness and courtesy. With your warm and outgoing personality, you'll effortlessly forge connections with our guests, ensuring each interaction leaves a positive and memorable impact. Whether guests are visiting for business or leisure, you hold the key to exceeding their expectations at every turn. We believe that surpassing ordinary service is what distinguishes us from our competitors, and we empower you to unleash your creativity to achieve the highest level of guest satisfaction. Join us in redefining hospitality and making every guest feel valued and appreciated from the moment they arrive.
Responsibilities/skills: The following outlines the essential duties for this role on a typical day, though additional tasks may be assigned as needed.
Manage and resolve all guest complaints and compliments professionally and courteously.
Checking guests in and out of the hotel efficiently, courteously, and professionally.
Reconcile daily activities and close all necessary accounts.
Learn the property systems and be able to navigate the system quickly and efficiently including running reports and distribute accordingly.
Follow and process proper cash/check/credit card/AR control procedures using proper guidelines and security. Maintain responsibility and proper security over cash and deposits at all time
Communicating with other departments to ensure guest requests are handled and following back up with guest to ensure needs are completed to their satisfaction.
Looking for any potential leads through your interactions with guest through the phone and in person, and sharing the information with your sales team/GM.
Answering the telephone and e-mails in a timely & professional manner. We want our guests to hear/read your smile.
Must have the ability to multi-task in a fast pace environment.
What we need from you: Demonstrate a Spirit to Serve, enthusiasm for hospitality
High school education or equivalent experience.
Professional in presentation and demeanor
Enjoy working with a team
Demonstrated ability to work under pressure in a busy environment
Ability to accurately follow instructions, both verbally and written
Ability to work a
flexible schedule including weekends and holidays
Must show initiative, including anticipating guest and operational needs
Schedule: - Open Availability including weekends
- Flexible hours
The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered. WS Management
Job Tags
Holiday work, Flexible hours,