Job Description

Customer Service Representative- Bilingual- Spanish and/or Nepali Speaker- Must be in the Pittsburgh or Surrounding Area Are you passionate about helping others and making a difference every day? Join our award-winning Member Services Team as a Health Care Customer Service Associate, where you'll be the voice of UPMC Health Plan-supporting members with their health insurance questions and providing top-tier service over the phone. This is a phone-based role where you'll be on calls throughout your shift, helping members understand their coverage, resolve issues, and navigate their benefits with confidence. What You'll Do: * Answer incoming calls, emails, and chats from members and providers * Help members understand their health plan, claims, and benefits * Solve problems quickly and accurately to avoid repeat calls * Document all interactions in our system * Navigate multiple tools while staying focused and responsive * Make outbound calls to follow up or provide updates * Stay up-to-date on health plan policies and system changes * Deliver compassionate, clear, and professional service every time What You Need to Know: * Pay: $19.10-$21.70/hour * Schedule: Must be available to work- day, evening, rotating, and weekend shifts * Hours of Operation: 7 days a week, 8:00 AM - 8:00 PM * Location: Must live within 90 miles of Pittsburgh or Erie * Work Environment: Remote work available after training; in-office options also offered * Training: Paid, comprehensive on-the-job training provided * Growth: Full benefits and a clear path for career advancement Internet Requirements for Remote Work: * Wired connection (Ethernet only) * Minimum 20 Mbps download / 5 Mbps upload * No satellite, hotspot, or DSL connections allowed * Speed test required upon offer acceptance If you're ready to bring your customer service skills to a team that values excellence, apply today and help us make a difference in the lives of our members! + High school diploma or equivalent required. College degree preferred. + Minimum of 2 years of customer service and/or call center experience. + Must be fluent in Spanish and/or Nepali + Proficient in typing and writing skills required. + Ability to make independent decisions required. + Knowledge of Microsoft Office and Excel spreadsheet program preferred. + Complex analytical skills necessary to evaluate customer inquiries. + Demonstrates good organizational skills. + A desire to help others and portray empathy in all situations. + Ability to learn complex health plan information. + Demonstrate flexibility and motivation to learn & grow in the position. + Flexibility in work schedule.Licensure, Certifications, and Clearances:UPMC is an Equal Opportunity Employer/Disability/Veteran

Job Tags

Work at office, Remote work, Shift work, Rotating shift, Afternoon shift,

Similar Jobs