Customer Service Job at JOSEPH L BALKAN, Richmond Hill, NY

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  • JOSEPH L BALKAN
  • Richmond Hill, NY

Job Description

Job Description

Job Description

Responsibilities :

● Schedule and route technicians, based on job requirements, skill sets, and availability using the

Dispatch system.

● Creating work orders, dispatching technicians, and communicating with customers.

● Accurate Salesforce data entry.

● Relay work orders, messages, and information to and from work crews, supervisors, and

co-workers using telephones or computers.

● Prioritize work orders according to urgency and importance.

Skills and Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

Essential functions :

● Telephone Skills

● Documentation Skills

● Data Entry Skills

● Informing Others

● Listening

● Verbal and Written Communication

● Energy Level

● Multi-tasking

● Dependability

● Emotional Control

● Reporting Skills

Requirements :

● Proven experience as an account manager, customer service representative or relevant position

● Experience with high phone volume

● Outstanding organizational and multitasking abilities

● Active listener with excellent communication skills

● Sound judgment and critical thinking; problem-solver

● Ability to work independently and efficiently

● Self-motivated, detail-oriented and organized

● Ability to quickly adjust priorities and maintain productivity

● Proficient in English (oral and written)

● Proficient in Spanish (oral and written), a plus

● High School diploma

Job Tags

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