Job Description

Overview Join to apply for the Work From Home Call Center Sales role at Mass Markets . MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problem solving and effective call handling Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Compensation & Benefits Starting compensation is based on experience; competitive benefits and incentives to support and reward team members Paid Time Off: PTO and paid holidays Incentives & Rewards: contests with cash bonuses and prizes Health Benefits: medical, dental, and vision coverage after eligibility periods Retirement Savings: available where offered Disability Insurance: short-term disability coverage Life Insurance: options available Supplemental Insurance: accident and critical illness Career Growth: emphasis on internal promotions Paid Training: learn new skills while earning a paycheck Casual Dress Code Conditions of Employment Must be authorized to work in the country where the job is based Willing to submit to a Level II background and/or security investigation with fingerprint; offers contingent on results Willing to submit to drug screening; offers contingent on results Equal Opportunity Employer At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, customers, and community. All aspects of employment are based on merit and qualifications, and MCI provides a work environment free from discrimination. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements and does not tolerate discrimination or harassment based on protected characteristics. Reasonable accommodations may be requested in accordance with the ADA. Seniority level Entry level Employment type Full-time Job function Other Industries IT Services and IT Consulting #J-18808-Ljbffr Mass Markets

Job Tags

Similar Jobs