Job Description

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.Essential Duties and Responsibilities:Train and supervise caregivers, providing guidance, mentorship, and support to ensure they deliver compassionate and effective care to clients.Provide supervision to the caregivers, including coaching, counseling, and corrective action, ensuring the caregivers are fully prepared for assigned dutiesConduct performance evaluations, offer feedback, and implement development plans to enhance caregiver skills and performance.Ensure that caregivers are matched appropriately with clients based on the needs of the client, the caregivers' skills, experience, and availability.Develop and manage caregiver schedules, ensuring adequate coverage for all clients and responding promptly to changes or emergencies.Coordinate with administrative staff to facilitate seamless communication and efficient workflow between caregivers and the office.Conduct regular assessments of care services to ensure compliance with established organizational standards and state regulations.Implement quality improvement initiatives based on feedback and evaluation results to enhance the quality of care provided.Support and facilitate ongoing training for caregivers to enhance their skillsEnsure caregivers are up to date in their licensing and complianceServe as point of contact for caregivers in communications and/or troubleshooting when trying to resource assistance from benefits, payroll, and corporate human resourcesMaintain accurate records ensuring that caregiver profiles, timekeeping, and availability are kept up to date. Responsible for properly entering client and caregiver scheduling information into appropriate systems and updating as necessary.Review caregiver payroll, including timekeeping, time off requests and approve daily/weekly for payroll processing.Schedule client visits according to care plans and staff availabilityDocument incoming concerns from clients and report to management as applicable; identify trends and offer suggestions to improve the overall effectiveness of CaregiversUnderstand client and caregiver schedules including educating on the importance of accuracy in schedules, rates, personnel, and care notes, meeting payroll and billing deadlinesMeet caregiver retention guidelines, and develop and implement retention improvement plans.Support workers' compensation claims from start to finish, ensuring timely and accurate processing.Work closely with our Workers' Compensation team to ensure compliance with all workers' compensation laws and regulations.Comply with all relevant health and safety regulations to maintain a secure workplace for all staffOn-call and after-hours support as neededAdditional duties as assignedRequired Skills, Education, and Certifications:Bachelor’s degree in a related field or the equivalent experience.Two (2) years experience in health care, elder care, social work, or related industryOne (1) year of scheduling experience in a health care or human services setting using an online scheduling system is preferredAbility to multi-task, work under pressure with changing priorities and stated deadlines, and effectively handle a heavy workloadAbility to effectively communicate, both orally and in writing, with clinical and non-clinical personnelComputer proficiency and ability to document timely and accurate notes in the systemPhysical Requirements:Ability to travel approximately up to 10% of the timeAbility to lift and carry up to 15-20 poundsAbility to sit, stand, and walk for prolonged periods of time throughout the workdayAbility to use standard office equipmentThe information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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