Job Description

Job Description

Job Description

ServiceNow Lead Developer

Overview:
We are seeking a ServiceNow Lead Developer to join our Digital Technology team. This role will serve as a technical leader responsible for the architecture, development, and optimization of the ServiceNow platform. The ideal candidate will collaborate with stakeholders across the business to design scalable, secure, and efficient solutions aligned with enterprise strategies and goals. This is a direct hire opportunity with a salary range of $120K–$130K, depending on experience.

Work Location:

• Hybrid schedule: 3 days onsite / 2 days remote
• Available locations: Oshkosh, WI | Hagerstown, MD | McConnellsburg, PA
• Relocation assistance available for Oshkosh, WI
• Minimal travel required (occasional conferences or annual team meetings)

Key Responsibilities:

• Lead the design, development, and implementation of ServiceNow solutions.
• Drive platform enhancements through upgrades and new feature implementations.
• Utilize advanced knowledge of ServiceNow modules (ITAM, ITOM) to improve processes and efficiency.
• Provide support for day-to-day operations, including incident resolution and root cause analysis.
• Collaborate with stakeholders to analyze requirements and translate them into technical deliverables.
• Apply SDLC or Agile methodologies to deliver solutions on time and within budget.
• Document designs, data flows, configurations, and code for system integrity.
• Partner with ITAM, ITOM, and CMDB experts to enhance automation and asset management.
• Ensure platform performance, security compliance, and data quality.
• Lead special projects and business process optimization initiatives.
• Integrate systems using REST, SOAP, JSON, and APIs.
• Act as a change agent for technology-driven innovation and process improvements.

Minimum Qualifications:

• 5+ years of ServiceNow development or implementation experience.
• Strong knowledge of web technologies including REST/SOAP APIs, HTML, and JavaScript.
• Experience with ITSM/ITOM.
• Strong ServiceNow development skills.
• Excellent communication, problem-solving, and stakeholder alignment skills.
• Familiarity with ITIL, COBIT, and Agile methodologies.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 7+ years managing enterprise IT platforms (ServiceNow and/or integration platforms such as Boomi).
• ServiceNow certifications (Certified Application Developer, Implementation Specialist).
• Experience with AI/ML-driven automation and self-service solutions.
• Proven leadership in ServiceNow implementations and custom development.

For immediate review, please send a copy of your resume to Ken Markiewicz at kmarkiewicz@xfiregroup.com

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Company Description

Using the best business practices obtained from many years of experience in Business, Law, and Recruiting and Staffing, the Founders at CrossFire Group (“CrossFire”) started in downtown Royal Oak, MI more than a decade ago. With backgrounds in Information Technology (IT) and the Legal Industry, CrossFire began placing by IT and Legal Professionals in contract and direct-hire positions throughout the Midwest.

Since our founding, CrossFire has grown into a full-service Human Capital Solutions Organization. We are proud of now providing full services beyond recruiting and staffing. Our portfolio of services includes HR supply chain management, human resources consulting, and many customized Human Resource related services.

Company Description

Using the best business practices obtained from many years of experience in Business, Law, and Recruiting and Staffing, the Founders at CrossFire Group (“CrossFire”) started in downtown Royal Oak, MI more than a decade ago. With backgrounds in Information Technology (IT) and the Legal Industry, CrossFire began placing by IT and Legal Professionals in contract and direct-hire positions throughout the Midwest.\r\n\r\nSince our founding, CrossFire has grown into a full-service Human Capital Solutions Organization. We are proud of now providing full services beyond recruiting and staffing. Our portfolio of services includes HR supply chain management, human resources consulting, and many customized Human Resource related services.

Job Tags

Contract work, Immediate start, Remote work, Relocation package,

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