Job Description

Overview The iCloud Tools Engineering team is crucial to delivering a seamless Apple experience, empowering AppleCare to provide premier support for iCloud services and key iOS/macOS features. Here, you’ll build tools that enhance customer service, take on exciting challenges like platform modernization, and develop intelligent features leveraging Gen AI. You’ll work with cutting-edge technologies available only at Apple. We’d love to hear from you! Description Our team is in charge of maintaining and enhancing several business-critical internal applications that drive key organizational functions. These applications play a pivotal role in Apple Care offering extraordinary support to our customers and automating critical processes such as sending emails to billions of users and delivering iCloud feature experiences for all devices in our retail stores worldwide. We know our applications are great, but we also believe we can make them even better. We need your engineering skills as well as your product ideas to define and build the next generation of services that will further elevate our customer experience. You will get to collaborate with many cross-functional teams across Apple; therefore, good communication and relationship-building skills are essential to your success. Having an inquisitive mind and asking questions will help you not only achieve immediate results but also inspire new ideas for your next killer feature. At Apple Service Engineering, we’re very invested in your personal growth. We will work with you to define your career goals and help you get closer to them with mentorship, training, and education. Responsibilities Note: The original description outlines the team’s purpose and the scope of work. Responsibilities include: Maintain and enhance business-critical internal applications that drive key organizational functions. Collaborate with cross-functional teams across Apple to define and build next-generation services that elevate the customer experience. Develop tools to enhance customer service, modernize platforms, and implement intelligent features leveraging Gen AI. Contribute to platform modernization efforts and work with cutting-edge technologies available at Apple. Minimum Qualifications 7 years experience in developing and maintaining high-performance, scalable backend systems using Java, with a strong understanding of design patterns and data structures. Experience with designing and implementing efficient APIs and micro-services. Experience with relational databases like Oracle, PostgreSQL, and NoSQL databases like Cassandra for efficient data storage and retrieval. Expertise in building robust, high-performance, responsive, and accessible user interfaces with a focus on usability and cross-platform compatibility. Proficient in TypeScript and ES6, with expertise in modern JavaScript frameworks such as ReactJS, AngularJS, and VueJS. Proficient in applying best practices for clean, maintainable code. Strong written and verbal communication skills to collaborate optimally with cross-functional teams. Excellent analytical and problem-solving abilities with strong attention to detail. Willingness to learn new technologies and comfortable with working in a fast-paced and dynamic environment. Preferred Qualifications BS or MS or Ph.d in Computer Science or equivalent industry experience Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $181,100 and $318,400, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses – including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple #J-18808-Ljbffr Apple

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