Job Description

Join to apply for the Patient Access Representative role at Cincinnati Children's . This position is being requested to support the registration and scheduling functions for the expanded services at the new Eastgate location.

Location: new Eastgate facility located at 4315 Ivy Pointe Blvd. Hours: This is a float position for our new Eastgate facility located on Ivy Pointe Blvd. The hours will range M?F from 6:30?am?6?pm with an occasional Saturday shift. Shifts will be assigned by the supervisor based on business needs at least two weeks in advance. This position may require long periods of standing.

Job Responsibilities

• Safety Ensures patient safety by identifying the correct patient, identifying special needs and preparing isolation precautions for patients who have infectious disease indicators.
• Customer Service Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
• HIPAA/Confidentiality Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.
• Compliance Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
• Revenue Cycle Support Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.

Job Qualifications

• High school diploma or equivalent.
• No directly related experience.

Primary Location : Eastgate

Schedule : Full time

Shift : Day (United States of America)

Department : Anderson Access Services

Employee Status : Regular

FTE : 1

Weekly Hours : 40

Expected Starting Pay Range : Annualized pay may vary based on FTE status $17.49$20.99

Market Leading Benefits

• Medical coverage starting day one of employment.
• Competitive retirement plans.
• Tuition reimbursement for continuing education.
• Expansive employee discount programs through our many community partners.
• Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions.
• Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL LGBTQA Resource Group, Juntos Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group.
• Physical and mental health wellness programs.
• Relocation assistance available for qualified positions.
• Benefits may vary based on FTE Status and Position Type.

About Us

At Cincinnati Childrens, we come to work with one goal: to make childrens health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Childrens.

Company Highlights

• Recognized by U.S. News & World Report as atop 10 best Children's Hospitals in the nation for more than 15 years.
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding.
• Recognized as one of Americas Best Large Employers (2025), Americas Best Employers for New Grads (2025).
• One of the nation's Most Innovative Companies as noted by Fortune.
• Consistently certified as great place to work.
• A Leading Disability Employer noted by the National Organization on Disability.
• Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC).

We Embrace InnovationTogether. We believe in empowering our teams with the tools that help us work smarter and care better. Thats why we support the responsible use of artificial intelligence. By encouraging innovation, were creating space for new ideas, better outcomes, and a stronger futurefor all of us.

Comprehensive Job Description Provided Upon Request.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Health Care Provider

Industries

• Hospitals and Health Care

Cincinnati Childrens is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

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