The Live Chat Agent is responsible for providing real-time customer support through chat platforms. This role focuses on assisting customers with inquiries, troubleshooting, and order support while ensuring a positive and professional online experience. The ideal candidate is responsive, detail-oriented, and skilled at communicating clearly in written form.
Respond promptly to customer inquiries via live chat.
Provide accurate product, service, and account information.
Resolve customer issues efficiently and escalate complex matters when necessary.
Maintain records of customer interactions in the CRM system.
Ensure a consistent and professional communication style in all interactions.
Meet performance goals such as response time, resolution rate, and customer satisfaction.
Stay up to date with company products, services, and policies.
Excellent written communication and typing skills (40+ WPM preferred).
Strong problem-solving and multitasking abilities.
Customer-focused attitude with patience and professionalism.
Familiarity with live chat software (e.g., Intercom, Zendesk Chat, Tidio, Crisp).
Basic computer and internet literacy.
High school diploma or equivalent (Associate or Bachelor’s degree preferred).
Previous experience in live chat support or virtual customer service.
Knowledge of CRM systems and online support tools.
Ability to work flexible hours, including evenings or weekends if required.
100% remote or in-office, depending on company policy.
Requires a reliable internet connection and a quiet workspace for remote roles.
Collaborative and fast-paced team environment.
Competitive hourly rate or salary based on experience.
Performance-based bonuses and career advancement opportunities.
...strategic approach to help clients manage their financial goals. We are expanding our team and are looking for an energetic Assistant Trader to support trading processes and grow with us. The Offer: Fully remote role work from any location Flexible hours that...
...Job Description Job Description Clinical Psychologist-Long Island, NY Job-Achieve Beyond Description: Apply to Achieve Beyond as a Clinical Psychologist in Long Island, NY and help children with special needs reach their goals. Explore our New York career opportunities...
...Laboratory is seeking a travel Medical Lab Technician for a travel job in Honolulu, Hawaii.... ...Lab Technician ~ Discipline: Allied Health Professional ~ Start Date: 11/24/2025... ...procedures and/or using department equipment. Mental Requirements - Must be able to cope...
...Job Description Job Description Event Coordinator Location: Queen of Heaven Cemetery & Funeral Center, Lafayette, CA *Must have Event Planning experience for large functions or Funeral Director License* In this job The Funeral E vent Coordinator...
...Job Description Job Description Apprentice Electrician | $23/hr | Cape Coral, FL Location: Cape Coral, FL Pay: $24/hour Talent Corps is hiring Apprentice Electricians for a commercial project in Cape Coral , Florida . Were looking for motivated individuals...