Job Description

Position Title: Service Manager

Reports To: General Manager

Status: Full-time, Regular position

Category: HVAC

About the Role

As a Service Manager at Strogen's, you will be responsible for troubleshooting and resolving technical HVAC questions regarding service repairs.

You will analyze trends of spends and make recommendations to clients to optimize their repair and maintenance spend, and maximize uptime for equipment.

Additionally, you will process quotes from service providers to customers.

Key Responsibilities:

• Review and manage all repair quotes submitted by the service providers and submit to the National Accounts customer.
• Conduct strategic account review meetings with clients on total cost of ownership.
• Provide technical support for the department.
• Evaluate & resolve technical issues.
• Provide technical assistance for customers.
• Resolve billing problems of a technical nature.
• Help customer service (dispatch) with technical problems.
• Perform other duties and tasks as assigned.
• Regular, reliable attendance.

Requirements

• Able to multi-task and prioritize work responsibilities.
• Able to work independently and to instruct others.
• Industry specific knowledge of various components associated with HVAC service field.
• Minimum of 5 years proven field experience in residential HVAC.
• Minimum of 5 years as an HVAC service manager or adequate field supervisory experience.
• Working knowledge of the techniques, methods, tools, & safety precautions of the HVAC trade.
• Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information.
• Must be proficient with computers – including but not limited to Microsoft Word and Excel.
• Must communicate effectively verbally and in writing with customers and service technicians.

What We Offer

We offer a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs.

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

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