Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills
📍 Location: Georgetown, Penang (Onsite)
🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am
(5 days per week, 8 working hours + 1 hour break)
💻 Job Type: Full-time (Rotational Shift)
💰 Salary: RM 3,000++ (Extra Allowances will be provided)
Overview:
The CSS is the main point of contact for customers using our client's food ordering app.
They handle customer inquiries, concerns, and provide information through inbound and
outbound phone calls.
Qualifications:
● Education: Bachelor's Degree, Diploma, or equivalent in any field.
● Work Experience: At least 6 months in customer support; call center experience
is advantageous but not mandatory. Fresh graduates can apply.
● Language: B2 level proficiency in English.
● Interpersonal Skills: Customer service-oriented, active listening, and ability to
handle inquiries professionally.
Technical Skills:
● Typing speed of at least 40wpm with 90% accuracy.
● Computer literate with proficiency in Microsoft Windows and Office.
Responsibilities:
● Assist customers in placing online orders.
● Provide support through phone calls.
● Process payments securely.
● Proactively support customers and maintain brand reputation.
● Identify and escalate priority issues.
● Collaborate with the team to improve customer support.
● Maintain and improve service quality
...Express Employment Professionals has partnered with a family-oriented manufacturing company seeking great people to join their team of talented engineers, fabricators, and machinists. This company provides a professional and fun environment working with a diversified...
...currently hold a valid Texas resident Adjuster's License and have a minimum of two years... ...of self-discipline and able to work independently Ability to pass a comprehensive background... ...Benefits: ~401(k)~ Dental insurance ~ Health insurance ~ Paid time off...
The Lead Cleaner is responsible for giving direction, motivation, and guidance to a team of cleaners. Pay: $. 5 am start time The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on the applicantsexperience,...
About the job Chat Customer Representative - Remote We are seeking a dedicated and empathetic A chat support agentRepresentative to join our team. The ideal candidate will be... ...exceptional customer support via phone, email, or live chat. As a representative, you...
...Clients Job Description: Job Title: Specialist 3 - Technical Writing Location: Athens, GA 30601 Duration: 08+ Months (... ...Develops, writes, edits and proofs complex assignments for various internal customers. Ensures Company publications meet established...