Job Description

Job Details

Job Location : Leal Vineyards - Hollister, CA

Position Type : Full Time

Salary Range : $70000.00 - $70000.00 Salary

Job Category : Management

Description

Inspired and framed by the natural beauty of the central coast region of California, the Léal hospitality group is a one-of-a-kind collection of carefully curated properties located in Morgan Hill and Hollister. The collection represents a dynamic array of urban and rural assets including restaurants, wineries, and event venues, as well as full and select service boutique hotels that are dedicated to creating unique and memorable experiences for our guests. Whether your goal is to spend an evening dining and staying in comfort, hosting a wedding or corporate event for several hundred people, each of our properties delivers the ultimate hospitality experience while inspiring our guests to sip, savor, and celebrate all of life's little every day and once in a lifetime special occasions.

Position Objective

The General Manager will produce profitable results for the Léal hospitality group while establishing control over department heads, food costs, payroll. The General Manager is responsible for overseeing the establishment's tasting room, daily food and beverage operations, which will encompass banquet, culinary, maintaining product and service quality levels while maximizing profits; forecasting and budgeting; and selecting, training, and developing employees. The General Manager performs human resources functions including recruiting, interviewing, hiring, scheduling, evaluating, payroll-related tasks, and training staff.

The ideal candidate has a proven track record of leading a team in a guest-centric, operational environment. They should have experience in fast-paced, high-volume properties. They are always willing to roll up their sleeves and help wherever is needed; thus, leading by example. They are polished and approachable, representing the brand in the best possible light. They have exceptional work ethic and are able to communicate at any level.

Essential Job Functions

General

• Oversee and manage all areas of the property and assist in making decisions on matters of importance.
• Adhere to company standards and service levels to increase sales and minimize costs, including labor, food, beverage, supply, and utility costs.
• Assist with ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Responsible for ensuring consistent high quality of food service.
• Maintain professional property image, including property cleanliness, proper uniforms, and appearance standards.
• Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our customers and employees.
• Ensure that proper security and safety procedures are in place to protect employees, guests and company assets (building, cash, equipment, supplies).
• Assist with marketing, advertising and social media for the property as needed

Event Sales

• Effectively contract events, including but not limited to weddings, rehearsal dinners, social events, school events, corporate events, holiday parties, fundraisers, bridal showers, baby showers, birthdays, etc. at a level to meet or exceed annual revenue goals set for the property
• Actively solicit business to include prospecting, cold calling, and sales calls. Utilize Pipedrive fully to track sales leads, quotes, and contracts.
• Conduct property tours prospective clients and generate contracts and invoices
• Maintain effective, organized, and timely follow up on leads, proposals, and contracts.
• Develop and implement sales strategies, plans and projects for increasing revenue at the property
• Maintain complete and accurate records of potential and secured accounts, bookings, client requests, and specifications in Pipedrive and Aisle Planner
• Oversee the planning and coordination of details of booked business; create and distribute client BEO’s
• Hire, train, schedule and manage staff responsible for event coordination and execution including coordinators, banquet servers, bartenders, and custodial staff
• Attend local and regional wedding and event shows to generate potential sales
• Work closely with all relevant departments in the planning process of each event providing specific details on the pre-contracting phase, estimates given, ceremony, reception, and vendors requested for the wedding
• Expand and develop sales platforms
• Assist with tracking the productivity of the marketing plans and projects
• Monitor, review and report on all sales efforts, activity, and results to management on a regular basis
• Maintain high standards for safety and cleanliness in all areas of the property (including front entrance, FOH, BOH and back parking lot)
• Communicate any areas of need, problems, and concerns from a guest to senior management
• Complete all assigned projects on time, with clear communication regarding deadlines and workload
• Any other tasks or projects as requested by any member of senior management

Event Management & Execution

• Manage all coordinators assigned to the property
• Oversee and manage all client care in Aisle Planner
• Assign client files to coordinator two months prior to event date
• Coordinate event details and timelines and manage and execute events
• Organize and oversee culinary tastings, final walkthroughs and rehearsals
• Provide customer service and manage client care satisfaction
• Organize trainings to promote ongoing learning for the coordination division
• Recruit, hire, train, schedule and manage staff responsible for event coordination activities
• Work with the guest(s) of honor to ensure all requests are met
• Ensure staff is adequately prepared for event
• Coordinate staffing requirements and staff briefings
• Ensure the day of the event goes smoothly
• Assist with setup and tear down of decorations as needed
• Oversee and manage details for events (timelines, BEO, layouts)
• Greet guests warmly with an appropriate greeting
• Communicate with the lead catering staff regarding any special needs
• Ensure events run on time
• Run event rehearsal – include instruction for ushers, family seating and wedding party processional and recessional
• Coordinate with the florist, photographer, videographer, DJ and minister upon arrival to review event timeline
• Ensure everyone is in the right location per the event schedule
• Assist guests of honor with any special requests for the day of
• Maintain high standards for safety and cleanliness in all areas of the property
• Maintain proper dining experience, deliver items, fulfill customer needs, remove courses, replenish items and refill glasses as needed
• Communicate any areas of need, problems and concerns from a guest to senior management
• Drive all company vehicles including company golf carts, at appropriate speed and with caution
• Being a team player is essential

Tasting Room Management

• Hands-on management of a small Tasting Room staff and interaction with winery guests. Work with Tasting Room staff to manage the guest experience ensuring a successful Tasting Room workflow and operation.
• Ensure the Tasting Room meets sales and wine club goals. Run daily/weekly monthly sales reports as requested by Management.
• Maintain a friendly, warm and clean Tasting Room environment (inside room and outdoor areas)
• Maintain up-to-date tasting menu, signage, and promotional materials for the Tasting Room.
• Responsible for maintaining cleanliness and sanitation standards of the Tasting Room, restrooms, patio and break area
• Respond to all wine orders via phone and email. Ship wine that is purchased online and in the Tasting Room
• Oversee execution of quarterly wine club release and organize, coordinate all wine club events and create quarterly newsletter. Promote upcoming events by sending frequent email/marketing blasts
• Hire, train and educate staff and manage the performance of employees. Address any performance concerns through timely and documented disciplinary action.
• Ensure, by performance and example, that the Léal brand is consistently supported in all business and employee interactions, which includes both ethical and legal aspects, complying with federal and state laws and company policies and procedures.
• Ensure that all Tasting Room staff follows responsible hospitality standards at all times.
• Oversee the coordination of quarterly Tasting Room meetings and ongoing Tasting Room staff training and education
• Work with other members of management to provide strategic direction and leadership to Tasting Room staff through effective communication and enforcement of company policies and procedures, and department operations.
• Nurture an atmosphere of teamwork and enthusiastic employee relations among the Tasting Room staff.
• Conduct regular inventory counts for all products sold in the Tasting Room and ensure that supplies are ordered ]]>

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