**Description**
**DoubleTree Hotel and Suites by the Galleria is looking for people who are passionate about delivering excellent guest service and enjoy engaging with people. If you have an outgoing personality and previous direct customer experience submit your resume today!**
**Required Skills & Abilities:**
-Two (2) years of direct customer service experience required
-Previous hotel front desk experience preferred
-Previous Hilton Brand experience a plus
-Flexible to work AM and PM shifts, mid-shifts, weekends and holidays
-Must have the ability to communicate in English, both verbal and written
-High comfortability in working with computers
-Must be able to stand/walk for at least eight (8) hours
-Basic mathematical skills for cash handling purposes
**Job Description** **:**
-Welcome guests, complete check-in process and explain hotel amenities/offers
-Provide a caring and rewarding memorable experience for all guests
-Promote hotel services and facilities for revenue opportunities
-Respond to guest inquiries and requests in a timely, friendly and efficient manner
-Resolve guest complaints and provide solutions to ensure guest satisfaction
**Benefits:**
-Hiring bonus
-Medical, dental and vision insurance
-Matching 401k
-Free life insurance
-Paid time off
-Holiday pay
-Free lunch
-Hotel discount program
-Monetary incentive programs
**Qualifications**
**Behaviors**
**Preferred**
+ **Team Player:** Works well as a member of a group
+ **Detail Oriented:** Capable of carrying out a given task with all details necessary to get the task done well
+ **Enthusiastic:** Shows intense and eager enjoyment and interest
**Motivations**
**Preferred**
+ **Goal Completion:** Inspired to perform well by the completion of tasks
+ **Growth Opportunities:** Inspired to perform well by the chance to take on more responsibility
+ **Flexibility:** Inspired to perform well when granted the ability to set your own schedule and goals
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
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