Job Description

About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description: Discover the best spot to meet, greet, dine, and relax in the Energy Corridor. Find easygoing sophistication everywhere you look at Hyatt Regency Houston West and make us your go-to gathering hub to explore the city’s best like CityCentre, world-class shopping and dining, tree-lined streets and verdant parks. From the moment you walk under the vaulted ceilings of our atrium, you know you’re in the right place for a memorable experience. And with 25,000 square feet of versatile event space—including the elegant Texas Ballroom, our hotel is ideal for business and social gatherings. At the Hyatt Regency Houston West we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at Hyatt Regency Houston West with Pyramid Global Hospitality can mean for you! Overview:

We are seeking a dynamic individual who is motivational, passionate, and fun! We want you to lead our Housekeeping and Laundry Team to ensure the effortless and seamless movement of guests within our rooms and to provide exceptional levels of cleanliness throughout our guests' stay.

The Director of Housekeeping will be responsible for the day-to-day operations of the housekeeping and laundry teams. The DOH will ensure that high levels of cleanliness standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to.

 

Your role:

• Assign personnel to established work areas or project duties.
• Plan and coordinate project work to ensure that proper frequencies are maintained.
• Ensure that staff receive proper orientation, initial training, and ongoing education.
• Ensure duty lists are always revised and current. Review duty lists with regular, and relief associates periodically.
• Ensure that proper supply control guidelines are followed, and staff are trained in the use of all chemicals.
• Proactive approach to identifying and correcting facility quality assurance concerns. Timely follow-up is required.
• Lead departmental staff meetings on a scheduled basis. Attend ongoing staff development and training courses as offered by company and facility.
• Provide and monitor individual guidance and motivation to associates to enable each one to perform to his/her fullest potential.
• Monitor associates' attendance and take proactive action when patterns of absenteeism are observed.
• Keep records and appropriate logbooks current and maintain all necessary documentation. Monitor service binders in assigned areas daily taking appropriate action to client concerns/comments.
• Participate in facility Quality Assurance Program as required. Ensure high quality cleaning is maintained in areas of assignment. Perform Quality Assurance Inspections as assigned.
• Assign equipment to staff and monitor daily equipment use, cleaning and maintenance. Ensure that all equipment is always clean and professional in appearance.
• Prepare associate disciplinary and variance reports and conduct follow-up investigation as needed, reporting findings to AGM. Prepare disciplinary action notices and conduct follow-up as required. Conduct disciplinary meetings with associates with guidance from AGM.
• Respond to concerns and requests with a sense of urgency and take necessary corrective action including timely follow-up.
• Conducts associate performance evaluations with guidance and approval from AGM.
• Participate in hotel safety meetings and always maintain a safe work environment. Report all unsafe equipment and acts to appropriate assistant director.
• Assure that the security of the facility is always maintained.
• Manage special requests or projects and perform other duties as assigned.
• Assist housekeepers on an as needed basis.
• Ensure housekeeping office, storage and closets are clean, organized, well maintained and professional in appearance always.

Qualifications:

• High school diploma or equivalent, along with 5 years of Housekeeping Manager and supervisor experience, required with a high customer/client contact required.
• Knowledge and understanding of in-house laundry operations is required.
• Bilingual is required with an emphasis on Spanish.

 

Please be advised, we are a large full-service hotel and as such, this position requires extended periods on your feet with frequent long walks around the internal and external areas of the hotel along with considerable physical activity on a continuous basis, up to and including entire shifts.

 

Excellent Benefits!

• 401k after 90 days, company match to 4%
• Medical/ Dental/Vision Insurance– eligible after 90 days
• Company-paid Life Insurance
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Awesome Vacation and Paid Time-Off Policies
• Hyatt Hotel Discounts Worldwide
• Pyramid Global Hospitality Discounts

  Pyramid Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pyramid Hotel Group does not discriminate based on disability, veteran status or any other basis protected under federal, state, or local laws.

Job Tags

Relief, Local area, Worldwide, Flexible hours, Shift work,

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