Job Description

Job Description

Job Description

Now Hiring a Customer Service Representative [ First Shift] Join a Growing Company in Cleveland, OH!

Job Duties & Responsibilities:

• Process domestic and international orders accurately using ERP (D365 F&O)
• Respond to customer inquiries via email, phone, Teams, Zoom, and web portals
• Handle order changes, cancellations, and returns
• Prepare export paperwork and shipping documentation (Proforma Invoice, SED, HS Codes, etc.)
• Communicate with internal teams (Production, Sales, Logistics) to ensure accurate lead times and delivery
• Maintain and update Customer Master records in ERP and CRM (MS CE)
• Access and use customer portals (e.g., Exostar, DIBBS, Ariba)
• Provide quotes and process POs with correct specs, terms, and pricing
• Help improve internal systems and represent the voice of the customer
• Support internal and external customers across domestic, government, and international channels

Benefits:

• Employee Stock Ownership
• 401k + Match
• Quarterly Performance Bonus Plan
• Four Day Work Week (Horizons Fridays!)

Requirements:

• Bachelor’s Degree or 4+ years in Customer Service (Manufacturing environment preferred)
• ERP system experience (D365 F&O, MS CE a plus)
• Strong attention to detail and accuracy
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, SharePoint, Teams)
• Strong organizational skills and team mindset
• Must be reliable with excellent attendance and punctuality

Interesting Fact: Create Technology applications used for the F-35 Fighter Jet, US Navy Ships, and the International Space Station.

Take The Next Step Apply Today!

Company Description

Founded in 1968, Minutemen Staffing is the cornerstone of The Minutemen Human Resource System, a group of HR-related companies headquartered in Cleveland, Ohio. The Minutemen Human Resource System has grown to become one of the largest private employer service organizations in the United States.

OUR MISSION
A family-owned business that partners with valued employers to provide qualified talent while making a difference in the community.

OUR VALUES
LOYALTY
We are fully committed to every client and employee.
ETHICS
People trust us to adhere to our word and know us to be honest, open, ethical, and fair.
ACCOUNTABILITY
We are responsible for the success of our company, employees, and clients.
DEDICATION
Ensuring the highest level of satisfaction is our promise.
EMPOWERMENT
We encourage growth and development of each individual.
RESPECT
Each individual gives respect to each other, our talent, and our clients.
SAFETY
We promote a culture of safety that is reflected in our beliefs and attitudes.

OUR VISION
To expand the Minutemen family by exceeding our clients' expectations through commitment, ethics, and integrity while providing a better future for our associates, employees, and their families.

Company Description

Founded in 1968, Minutemen Staffing is the cornerstone of The Minutemen Human Resource System, a group of HR-related companies headquartered in Cleveland, Ohio. The Minutemen Human Resource System has grown to become one of the largest private employer service organizations in the United States.\r\n\r\nOUR MISSION\r\nA family-owned business that partners with valued employers to provide qualified talent while making a difference in the community.\r\n\r\nOUR VALUES\r\nLOYALTY\r\nWe are fully committed to every client and employee.\r\nETHICS\r\nPeople trust us to adhere to our word and know us to be honest, open, ethical, and fair.\r\nACCOUNTABILITY\r\nWe are responsible for the success of our company, employees, and clients.\r\nDEDICATION\r\nEnsuring the highest level of satisfaction is our promise.\r\nEMPOWERMENT\r\nWe encourage growth and development of each individual.\r\nRESPECT\r\nEach individual gives respect to each other, our talent, and our clients.\r\nSAFETY\r\nWe promote a culture of safety that is reflected in our beliefs and attitudes.\r\n\r\nOUR VISION\r\nTo expand the Minutemen family by exceeding our clients' expectations through commitment, ethics, and integrity while providing a better future for our associates, employees, and their families.

Job Tags

Work at office, Immediate start, Day shift,

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