Job Description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care?
No

Essential Functions
-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.


-Make patient appointments and maintain appointment records.


-Greet and assist patients.


-Answer telephones, assist callers with routine inquiries, and schedule appointments.


-File materials in patient folders, and print appointment schedules.


-Process patient billing forms and scan documents to patient medical record/LMR.


-Call for patient medical records and laboratory test results.


-Open and distribute unit mail or faxes.


-Type forms, records, schedules, memos, etc., as directed.


-May be required to accept co-payments.


-Handles, screens and/or takes messages related to prior authorizations,


-provider questions, prescription refills, and test results.


-Acts as "Super User" for scheduling, registration and billing systems.


-Provides assistance and training to others in these areas.


-May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
Hiring Requirements
Job Details
Job Profile
Job Profile
JP100283 - Clinic/Practice Assistant II
Job Families for Job Profiles
Job Families for Job Profiles
264 - Administrative, Practice Setting
Worker Sub-Type
Worker Sub-Type
Regular
Worker Type
Worker Type
Employee
Time Type
Time Type
Full time
Employee Contract Type
Employee Contract Type
(empty)
Compensation Grade
Compensation Grade
3
Remote Type
Remote Type
Onsite
Primary Location
Primary Location
32 Fruit Street Boston (Yawkey Center)
Primary Job Posting Location
Primary Job Posting Location
32 Fruit Street Boston (Yawkey Center)
Additional Locations
Additional Locations
(empty)
Additional Job Posting Locations
Additional Job Posting Locations
(empty)
Scheduled Weekly Hours
Scheduled Weekly Hours
40
Work Shift
Work Shift
Day (United States of America)
Recruiting Start Date
Recruiting Start Date
10/16/2025
Target Hire Date
Target Hire Date
11/10/2025
Target End Date
Target End Date
(empty)
Additional Information
Union Membership from Job Profile
Union Membership from Job Profile
(empty)
Allowed Unions from Job Profile
Allowed Unions from Job Profile
(empty)
Collective Agreement Details
Collective Agreement
Collective Agreement
(empty)

Qualifications

HS diploma/GED

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Additional Job Details (if applicable)

Additional_Job_Description

Remote Type

Onsite

Work Location

32 Fruit Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.36 - $24.45/Hourly

Grade

3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Job Tags

Hourly pay, Full time, Contract work, Work at office, Shift work,

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