Job Description

Join to apply for the Care Specialist - Aetna CT role at Upward Health Position Title Care Specialist - Aetna CT Company Overview Upward Health is an in‑home, multidisciplinary medical group providing 24/7 whole‑person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team – from doctors, nurses, and Care Specialists to HR, Technology, and Business Services staff – is driven by a desire to improve the lives of our patients. We treat a wide range of needs, from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals, because health requires care for the whole person. 98% of patients report being fully satisfied with Upward Health. Job Title & Role Description The Care Specialist is a key member of the team responsible for delivering chronic care management to high‑complexity patients. The Care Specialist primarily works in patients’ homes and communities (90% of the time) and engages in virtual care (10% of the time). This role involves direct outreach to patients, guiding them through the enrollment process, facilitating virtual appointments with providers, and ensuring that patients adhere to care plans. By building relationships, coordinating care, and providing education, the Care Specialist plays a critical role in promoting health, preventing unnecessary hospitalizations, and improving patient outcomes. Skills Required Minimum of 2 years of relevant work experience (e.g., Community Health Worker, Peer Support Specialist, Medical Assistant). High school diploma or GED required. Valid driver’s license, auto liability insurance, and reliable transportation to travel within the assigned territory. Experience in chronic care management or working with chronically ill/elderly patients. Technologically proficient with basic computer skills (typing, using EMR systems). Experience with motivational interviewing, trauma‑informed care, and care coordination. Strong interpersonal communication skills with the ability to engage patients and team members effectively. Ability to prioritize tasks, manage schedules, and work independently in an unstructured environment. Multilingual skills are a plus but not required. Prior home care experience is beneficial. Key Behaviors & Competencies Adaptability & Resilience – thrive in unstructured environments and pivot as needed to meet patient needs. Self‑Starter & Motivation – proactively take initiative in managing patient care and outreach. Empathy & Compassion – work with individuals from diverse backgrounds and build rapport through motivational interviewing and patient‑centered communication techniques. Accountability & Integrity – demonstrate personal responsibility and ownership of tasks. Cultural Competence – provide culturally sensitive and inclusive care. Team Collaboration – collaborate with interdisciplinary teams to meet patient and organizational goals. Problem‑Solving & Critical Thinking – assess patient needs, analyze data, and develop appropriate care strategies. Communication Skills – excellent verbal and written communication, capable of explaining complex medical information to patients in a clear and supportive manner. Care Coordination – engage patients in a comprehensive care plan and facilitate communication among providers. Health Education – educate patients about their medical conditions, care plans, and available resources. Patient Engagement – use various strategies to engage patients and ensure continuous participation in their care. Time Management & Organization – manage patient caseloads, schedules, and documentation efficiently. Technology Proficiency – proficient in using electronic health records (EMR) systems and other digital tools to document patient information. Motivational Interviewing & Patient‑Centered Care – use motivational interviewing techniques to build rapport and empower patients to take ownership of their health decisions. Data Management – ensure accurate and timely documentation of patient data. Outcome‑Oriented Approach – focus on achieving key health outcomes, such as improved care adherence, reduction in emergency room visits, and enhanced self‑management. Upward Health is proud to be an equal‑opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Seniority Level Entry level Employment Type Full‑time Job Function Health Care Provider Industries Hospitals and Health Care #J-18808-Ljbffr Upward Health

Job Tags

Similar Jobs